At arenaflex, we're committed to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
**About arenaflex**
arenaflex is a global organization that's dedicated to making a positive impact on the communities we serve. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our commitment to diversity, equity, and inclusion is reflected in our mission and values.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. You'll work from the comfort of your own home, enjoying the flexibility to telecommute from anywhere within the U.S. You'll be part of a dynamic team that's passionate about making a difference in people's lives.
**Primary Responsibilities**
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
* Ask appropriate questions and listen actively while documenting required information in computer systems
* Occasionally make outbound calls to customers for follow-ups
* Provide exceptional service to customers, responding to their inquiries and resolving their issues in a timely and professional manner
* Work collaboratively with other team members to achieve common goals and objectives
* Participate in ongoing training and development to improve your skills and knowledge
**Required Qualifications**
* High School Diploma or GED
* Must be 18 years of age or older
* 1 year of customer service experience, which includes providing service over the phone
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
* Ability to attend 3-4 weeks of training with 100% attendance
* Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime, including a 6th day and one (1) weekend day shift.
**Preferred Qualifications**
* Call Center experience
* Experience with a virtual learning environment
* Experience with a virtual working environment
* Experience in working with digital platforms and systems (Web, Chat, Email)
* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
**Telecommuting Requirements**
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
* Must be able to connect directly into the internet via hard wire (either directly to modem or router)
**Soft Skills**
* Ability to work in a fast-paced work environment
* Anticipate taking a minimum of 50 calls daily
* Excellent communication and interpersonal skills
* Ability to work collaboratively with other team members
* Strong problem-solving and analytical skills
* Ability to adapt to changing situations and priorities
**Physical and Work Environment**
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
* Must be able to work in a quiet and distraction-free environment
**Compensation and Benefits**
* Hourly range for this position is $16.00 - $28.27 per hour, depending on location and experience
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401(k) contribution
* Paid time off and holidays
* Opportunities for career growth and development
**Application Deadline**
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**How to Apply**
If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, apply now to join our team as a Customer Service Representative.