At arenaflex, we're passionate about creating unforgettable mountain experiences for our guests. As a customer service representative, you'll play a vital role in delivering legendary service to our customers in the Vail Valley. If you're a people person with a love for the mountains, we want to hear from you!
**About arenaflex**
arenaflex is the global leader in ski and snowboard rental delivery, servicing over 50 resorts in North America and Europe. Headquartered in Park City, UT, we were born in 2004 to take the hassle out of renting equipment and to share our passion for the mountains with our customers, partners, and team members. Our culture is built on five core values: Service, Simple, Purposeful, Curious, and Give. We prioritize exceptional service, teamwork, and accountability, making us a unique and rewarding place to work.
**Our Culture**
At arenaflex, we're more than just a company – we're a community. We're passionate about helping our customers explore the mountains, and we're committed to making a positive impact on our local communities. Whether it's through our net zero climate initiatives or simply making a customer's vacation memorable, we believe that our work has the power to make a difference. Our team is made up of like-minded individuals who share our passion for the mountains and our commitment to delivering exceptional service.
**The Job**
As a customer service representative, you'll be responsible for delivering equipment rentals to our customers' accommodations, offering support service throughout their stay, and picking up equipment after their final day on the mountain. You'll work in a fast-paced, dynamic environment where no two days are ever the same. Our part-time positions offer flexible scheduling, allowing you to get out skiing or riding on your days off.
**Key Responsibilities**
* Deliver equipment rentals to customers' accommodations, ensuring timely and efficient service
* Offer support service to customers throughout their stay, addressing any questions or concerns they may have
* Pick up equipment after customers' final day on the mountain, ensuring a seamless experience
* Maintain a clean and organized van, ensuring all equipment is in good condition
* Restock vans with extra equipment and perform basic ski tuning, waxing, and maintenance
* Answer and make calls to customers, providing exceptional communication and service
**Compensation and Benefits**
* Part-time Ski Technicians have a base wage of $18/hour, plus tips
* Average wage including credit card tips (excluding cash tips pocketed) was between $25 - $33 per hour for the 22/23 season
* Receive an AMC ski pass on your start date, providing unlimited skiing to Steamboat, Winter Park, Mammoth, Palisades, Solitude, and more
* 401K benefit and match for all staff members over 21 years old
**Requirements**
* No prior experience required
* Ability to work in a fast-paced, dynamic environment
* Excellent communication and customer service skills
* Ability to lift and carry equipment up to 50 pounds
* Valid driver's license and a clean driving record
* Ability to work flexible hours, including mornings, afternoons, and evenings
**Preferred Qualifications**
* Previous customer service experience
* Knowledge of ski and snowboard equipment
* Ability to work independently and as part of a team
* Basic ski tuning and maintenance skills
* Ability to learn and adapt quickly
**What We Offer**
* A dynamic and rewarding work environment
* Opportunities for career growth and development
* A chance to work with a passionate and like-minded team
* Competitive compensation and benefits package
* The chance to make a positive impact on our local communities
**How to Apply**
If you're a motivated and customer-focused individual with a passion for the mountains, we want to hear from you! Apply now to join our team as a customer service representative and help us deliver legendary ski experiences in the Vail Valley.