At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative in our Animal Care Industry, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met with empathy, patience, and a friendly attitude. If you're genuinely excited to help clients and possess excellent communication skills, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the animal care industry. Our mission is to make a positive impact on the lives of animals and their owners by delivering exceptional products and services. We're committed to fostering a culture of empathy, compassion, and teamwork, where our employees feel valued, supported, and empowered to make a difference.
**Key Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
* Providing timely and accurate information to incoming client calls and product knowledge requests
* Identifying, processing, and assessing client needs according to established policies and procedures
* Handling complaints, providing appropriate solutions and alternatives, and following up to ensure resolution
* Partnering with other teams to meet and exceed client's service expectations
* Admitting patients and handling medical records entries accurately
* Entering and updating client and patient information into practice computer software
* Preparing health certificates, immunization certificates, laboratory requests, and euthanasia forms
* Processing payments/client invoices for services performed
* Receiving and relaying telephone, fax, and email messages accurately and promptly
* Answering telephones and handling calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
**Competencies**
To succeed in this role, you'll need to possess the following competencies:
* Client Focus: You'll be dedicated to understanding and meeting the needs of our clients, ensuring their satisfaction and loyalty.
* Problem Solving/Analysis: You'll be able to analyze complex issues, identify solutions, and implement effective resolutions.
* Time Management: You'll be able to prioritize tasks, manage your time effectively, and meet deadlines.
* Communication Proficiency: You'll be an excellent communicator, able to articulate complex information in a clear and concise manner.
* Teamwork Orientation: You'll be a team player, willing to collaborate with colleagues to achieve common goals.
* Technical Capacity: You'll be proficient in using computer software, including practice management systems and other relevant tools.
**Work Environment**
This role operates in a professional office environment, with exposure to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. You'll be required to work in a fast-paced environment, using standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
**Physical Demands**
The physical demands of this role include:
* Regularly talking or hearing
* Frequently sitting, standing, walking, using hands, and reaching with hands and arms
* Lifting and carrying items weighing up to 40 pounds up or down one flight of stairs
**Position Type and Expected Hours of Work**
This is a full-time position, with shifts and hours of work Monday through Sunday. You must be able to work a variety of shifts, including evenings and weekends.
**Travel**
No travel is expected for this position.
**Required Education and Experience**
* High school degree
* Previous client service experience is desirable
* Computer experience
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Benefits**
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**Shift**
* Day shift
* Evening shift
* Morning shift
**Work Location**
In person
If you're passionate about delivering exceptional customer experiences and possess the skills and competencies required for this role, we encourage you to apply to arenaflex today!