Are you a customer service rockstar with a passion for loyalty and retention? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an Experienced Customer Service Loyalty Champion II to join our team remotely. As a champion on the Loyalty team, you'll play a critical role in resolving customer needs, preventing churn, and driving business growth.
**About arenaflex**
At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We celebrate diversity, inclusivity, and authenticity, and we're committed to creating a collaborative environment that fosters growth and belonging.
**Job Summary**
As a Customer Service Loyalty Champion II, you'll be responsible for:
* Resolving escalated customer concerns with varying levels of complexity
* Turning every contact into a sale or save opportunity with a premium experience
* Embracing the Service Plus mindset to resolve customer concerns and future concerns
* Growing the business through end-to-end account analysis and targeted loyalty and retention strategies
* Providing an exceptional experience by listening for bells of churn and leveraging historical reports
* Serving as a brand ambassador and advocate for customers
* Applying business acumen to balance customer satisfaction with cost-effectiveness
**Key Responsibilities:**
* Resolve complex customer issues, billing, and product Q&A
* Meet or exceed revenue and retention goals
* Work a rotating schedule, including nights, weekends, and holidays
* Maintain a private workspace, minimum internet speed, and a desk for required equipment
* Collaborate with cross-functional teams to drive business growth and customer satisfaction
**Requirements:**
* Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues, billing, and handling product Q&A
* Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule, including nights, weekends, and holidays
* Private workspace, minimum internet speed, and a desk for required equipment
**Preferred Qualifications:**
* Degree in a related field
* Experience troubleshooting customer products and services and working knowledge of our network
* Experience promoting and upselling products or services
* One or more years of Retention experience
**What We Offer:**
* Competitive salary and comprehensive benefits
* Remote work opportunity with occasional in-person training and meetings
* Collaborative and inclusive work environment
* Opportunities for growth and development
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**Career Growth Opportunities:**
* Opportunities for advancement to leadership roles
* Professional development and training programs
* Mentorship and coaching from experienced colleagues
* Collaborative and inclusive work environment
**Work Environment:**
* Remote work opportunity with occasional in-person training and meetings
* Collaborative and inclusive work environment
* Flexible work arrangements to balance work and personal life
* Access to cutting-edge technology and tools
**Compensation and Benefits:**
* Competitive salary and comprehensive benefits
* Opportunities for bonuses and incentives
* Recognition and rewards for outstanding performance
* Access to employee discounts and perks
**How to Apply:**
We encourage you to apply even if you don't meet every qualification. We're looking for great people to join our friendly team. Apply now to become a part of the arenaflex team and start your journey to success!