Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading aviation services company, is seeking a highly skilled and customer-focused Customer Service Agent to join our team.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been at the forefront of aviation services for over 45 years. With a strong reputation for providing high-quality ground services and hospitality, we have established ourselves as a trusted partner to numerous airline customers across North America. Our commitment to safety, quality, and customer satisfaction has earned us a loyal customer base and a reputation as one of the fastest-growing ground handling companies in the industry.
**Our Culture**
At arenaflex, we pride ourselves on our inclusive and diverse work environment. We believe that our employees are the driving force behind our success, and we strive to create a workplace that is supportive, engaging, and rewarding. Our team members are passionate about delivering exceptional customer experiences, and we empower them to take ownership of their work and make a real difference in the lives of our customers.
**Job Summary**
As a Customer Service Agent with arenaflex, you will be the face of our company, providing outstanding customer service to our passengers and airline customers. You will be responsible for checking in passengers and their luggage, handling customer concerns and complaints, and providing knowledgeable answers to inquiries regarding flight schedules, fares, and other questions. You will also be responsible for making announcements at the gate or over the general PA system regarding flight activity and communicating with the ground handling team, flight crew, and airport vendors.
**Key Responsibilities**
* Check in passengers and their luggage at the ticket counter and gates
* Patiently handle customer concerns and complaints regarding ticketing and baggage handling
* Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
* Make announcements at the gate or over the general PA system regarding flight activity
* Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
* Collaborate with the ground handling team to ensure smooth and efficient flight operations
* Provide exceptional customer service to passengers and airline customers
* Maintain a high level of knowledge regarding airline policies, procedures, and regulations
**Qualifications**
* Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
* Have proficient computer skills
* Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
* Possess a valid driver's license with a clean driving record (only required for some airports)
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
* If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment
**Physical Requirements**
* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
* Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Access to cutting-edge technology and equipment
* Flexible scheduling to accommodate your needs
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding and challenging career with arenaflex.