At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're transforming the world, one connection at a time. Our human network spans the globe, working tirelessly behind the scenes to anticipate, lead, and listen to the needs of our customers. We believe that listening is where learning begins, and we strive to make a meaningful impact on our communities and the world at large.
If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
**What You'll Be Doing**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our brand, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, you'll be the go-to expert for all their needs, from installation and disconnection to changes in service. You'll be the one to instill confidence and loyalty in our customers, utilizing your knowledge of arenaflex's products and services to effectively service and retain them.
Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2 years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and delivering exceptional customer experiences
* Strong knowledge of arenaflex's products and services
* Experience working with various systems and work tools
**What We Offer**
At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits package includes:
* Competitive pay and benefits
* Opportunities for career growth and development
* Collaborative, inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're excited to hear from you and learn more about your skills and experience.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.