At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer experience team, you'll play a vital role in providing top-notch service to our customers, ensuring their needs are met, and their expectations are exceeded. If you're a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a remote customer experience agent, you'll be part of a dynamic team that's shaping the future of customer service.
**Job Summary**
We're seeking an experienced customer experience agent to join our remote team, working a 3rd shift schedule (6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday). As a customer experience agent, you'll be responsible for providing exceptional service to our customers, dispatching calls to technicians, and performing various administrative duties. If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Answer inbound phone calls to schedule jobs and handle customer service inquiries
* Initiate outbound phone calls for scheduling of service calls
* Handle various customer inquiries and requests efficiently and accurately
* Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
* Utilize Service Titan software to effectively plan and dispatch jobs
* Proactively communicate with customers regarding estimated arrival times, technician details, etc.
* Communicate with technicians regarding availability, expected completion time, etc.
* Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
* Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
* High interaction with service technicians and various customers from residential to commercial
* Other duties as assigned
**Qualifications**
* Must be familiar with the surrounding Chicagoland area
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in customer service environment
* Previous dispatch experience a plus
* Strong verbal and written communication skills
* Plumbing, Electric & HVAC experience a Plus
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficient in Microsoft Office and Service Titan software
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a customer experience agent, you'll have access to:
* On-site training facility for continuous employee development
* Paid Time Off (PTO)
* Paid Holidays
* Tuition Reimbursement
* Professional development assistance
* Referral program
**Work Environment and Company Culture**
As a remote customer experience agent, you'll have the flexibility to work from home, enjoying a comfortable and productive work environment. arenaflex is committed to creating a work environment that fosters growth, collaboration, and innovation. Our company culture is built on the principles of:
* Customer-centricity
* Innovation
* Collaboration
* Growth
* Diversity and inclusion
**Compensation and Benefits**
As a customer experience agent, you'll enjoy a competitive compensation package, including:
* $20.00 per hour
* 401(k) Plan with Company Match
* Medical, Dental & Vision Insurance
* Supplemental AFLAC Insurance Options
* Company-proved Life Insurance
* Employee discounts on company-provided services
* Paid Time Off (PTO)
* Paid Holidays
* Tuition Reimbursement
* Professional development assistance
* Referral program
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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