At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – providing exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our vibrant community of veterinary professionals.
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're proud to be a part of the animal health industry, working closely with over 17,000 veterinary hospitals that employ tens of thousands of veterinarians and deliver care to millions of animals every year across all 50 states. Our community is passionate, dedicated, and committed to making a difference in the lives of pets and their owners.
**The Role**
As a Chat Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform with ease. Your proactive approach, self-starter mentality, and ability to thrive in a fast-paced team environment will make you an invaluable asset to our growing team.
**Key Responsibilities**
• Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required
**Benefits (Full Time Roles)**
• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events
**Why Join arenaflex?**
• Be part of a growing team on a mission to modernize the $50B+ animal health industry
• Work with a vibrant community of veterinary professionals who are passionate about making a difference
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Collaborate with a talented team of engineers, partners, and corporate teams to drive innovation and excellence
• Take advantage of our comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Apply Now!**
If you're a motivated and passionate individual who is excited about the opportunity to join our vibrant community of veterinary professionals, we encourage you to apply for this exciting role. Please visit our careers page to submit your application and join our team at arenaflex.