Position Title: E-commerce Operations Manager
Location: Remote work
Job Description:
We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.
Key Responsibilities:
- Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
- Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
- Respond promptly and professionally to customer inquiries, concerns, and reviews
- Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
- Oversee order processing, fulfillment coordination, and returns
- Collaborate with the marketing team to implement promotional strategies
- Maintain and analyze daily performance logs using Excel or similar tools
- Ensure compliance with marketplace policies and operational best practices
Qualifications:
Required:
- At least 1 year of experience managing Amazon storefronts, including Seller Central
- Proficient in Microsoft Excel, with ability to manage and analyze data
- Excellent communication and customer service skills
- Strong organizational abilities and attention to detail
- Familiarity with tools such as Shopify, Monday.com, Grasshopper, or similar platforms
- Ability to work independently and meet deadlines consistently
Preferred:
- Experience managing BWP or other niche marketplaces
- Basic knowledge of graphic editing or product photography standards
- Prior experience in consumer goods or food product industries is a plus
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