Role: Microsoft Dynamics 365 Functional Analyst
Location: South Wales, UK
Salary: £46,000 per annum + annual bonus
Details
We are looking for an experienced Dynamics 365 CRM professional to help shape, develop and optimise a large-scale global D365 environment. This role requires proven, hands-on D365 CRM experience configuration, workflows, automations and functional ownership are at the core of the work.
Youll join a global organisation operating across 12 business units, supporting 650+ users, and running the latest release of Dynamics 365 CRM. The work is 80% configuration and enhancement and 20% escalated support, as frontline queries are handled by the service desk.
This is a fully remote role with approximately four planned trips per year. The organisation welcomes applicants from all backgrounds and is committed to inclusive, fair hiring.
Job Responsibilities
- Configure Dynamics 365 CRM entities, forms, dashboards, business rules, workflows and automations.
- Translate business requirements into scalable, well-structured CRM solutions.
- Manage user access, permissions and data structures including master data and product/contract configuration.
- Investigate and resolve escalated CRM issues including integrations and data integrity concerns.
- Work with developers, vendors and third parties on technical enhancements and improvements.
- Reduce manual tasks through automation, integrations and smart CRM design.
- Deliver training sessions and create user documentation to support adoption.
- Act as a key point of contact for CRM queries, improvements and guidance.
- Monitor system health, data quality, performance and adoption analytics.
- Test, document and deploy CRM changes using structured release processes.
- Support integrations including Experlogix SmartFlows, ClickDimensions and external web forms.
- Develop prompts, templates and use cases as part of the global Copilot rollout.
- Contribute to wider CRM and data initiatives to streamline and standardise processes across the group.
Technology Environment
- Microsoft Dynamics 365 CRM (latest release)
- Experlogix SmartFlows (automation & document generation)
- ClickDimensions (marketing automation)
- External web form integrations with D365
- Power Platform including Power Automate
- Three data centres across the US, Europe and Southeast Asia
Essential Experience
- Hands-on experience with Microsoft Dynamics 365 CRM (mandatory)
- Configuration, customisation and workflow/automation design
- Experience in 2nd line support or as an advanced CRM super user
- Understanding of master data structures
- Understanding of change management and structured release processes
- Experience with data transfer tools
- Strong analytical and problem-solving skills
Nice to Have
- C# or JavaScript
- SQL or SSRS
- Microsoft Copilot
- Experience with CRM-related integrations
Why Join?
- Work on a large-scale Dynamics 365 ecosystem across 12 business units and 650+ users.
- Lead and influence the global Copilot rollout.
- Focus on configuration and meaningful improvements not endless support tickets.
- Fully remote with genuine flexibility.
- Partner with teams across different regions, cultures and operating models.
- Stable, secure environment with a long-term focus on continuous enhancement.
- Organisation invested in automation, integration and smarter working.
Salary & Benefits
- £46,000 per annum
- Bonus up to 15%
- 24 days holiday + bank holidays
- Pension: 5% employer / 4% employee
- Life assurance (4x salary)
- Cycle to work scheme
- Retailer discount platform
- Employee Assistance Programme
- Annual pay review
- Fully remote working with occasional planned travel
How to Apply
For immediate consideration, please send your CV today. If youd like a confidential conversation before applying, feel free to get in touch.
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