Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The Care Team Representative role involves providing excellent service to callers regarding claims across multiple lines of business, ensuring a smooth claims process and addressing customer inquiries effectively.
Responsibilities
- Acts as primary liaison with callers from multiple client accounts within a shared services environment
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
- Attendance during scheduled work hours is required
- Performs other duties as assigned
Skills
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
- Credit security clearance, confirmed via a background credit check, is required for this position
- Inbound call center experience preferred
Benefits
- Medical
- Dental
- Vision
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
Company Overview
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. It was founded in 1969, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.sedgwick.com.Company H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships, with 11 in 2025, 10 in 2024, 4 in 2023, 9 in 2022, 14 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.