Salary £28,142 - £32,061 per annum| 37 hours per week | Permanent, Full time | Highways Service | Lancashire
Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County made up of 4,300 miles of road, 151,000 streetlights and 2,955 bridges
We have an excellent opportunity for an enthusiastic Highways Enquiries Officer. The role is home based with occasional travel to County Hall or the Cuerden Depot in Bamber Bridge.
Our normal business working hours are from 9am to 5pm Monday to Friday, this helps ensure there is adequate telephone coverage during these times.
You will be the lead officer managing and administering the highway casework of county council Members and MP's, in addition to administering customer complaints and FOI requests. Working alongside technical officers and other members of the Highways Enquiries Team, you will ensure that issues are thoroughly investigated, and outcomes are communicated in a customer focused and timely manner.
As part of your role you will also assist in the following duties:
Support the Highways Enquiries Team in administration of the highway casework of county council Members and MP's.
Provide effective and pro-active communications to stakeholders in advance of highway works.
Follow and adhere to the processes provided for this role.
Help ensure Freedom of Information requests are dealt with promptly.
Assist the Complaints Officer to deal with Highways Complaints received into the team following the guidelines of the formal complaints process.
Full training and support will be provided, but the post holder needs to possess a core set of skills. This is a demanding and busy post and you must:
Thrive in a target driven environment and multi-task to ensure deadlines are met with high-quality responses.
Have a passion for customer service ensuring that we always deliver a high-quality customer experience, and that our customers are treated with empathy and consideration.
Be politically aware, with a clear understanding of the county council as an organisation and our responsibilities to county council members.
Be a plain English advocate with highly developed written communication skills.
Be a team player and willing to support your colleagues during peaks in workload and periods of annual leave, to ensure the team deliver an exceptional service.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Job description and person specification