Compensation Range:
$130,000.00 - $150,000.00
Location:
WHAT WE OFFER
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
LOCATION: Ideal candidates will be based in the San Francisco Bay Area or within a reasonable commuting distance.
CORE ROLE RESPONSIBILITIES
Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines - ensuring policies and procedures are an organic part of our day-to-day Operations
Be present, in the business at designated region venues at or more than 75% of your time
Communicate regularly and clearly with the General Manager team to set a strong foundation for all Operational success
Spend quality 1:1 time with the General Manager and venue management team, developing, coaching, and nurturing their development as leaders of the brand
Participates in building annual sales budgets and achieves targets by executing the Support Center provided initiatives and local, on-the-ground operational tactics
Drives profitability by teaching and coaching the management team on controllable areas of the P&L on a daily, weekly, and monthly basis
Maintains world-class facilities, cleanliness, and repair of venues through Operations Excellence Reviews in partnership with the Facilities team
Conducts quarterly Operational Excellence Reviews - identifying wins to celebrate and opportunities to improve - and puts findings into actionable plans
Manages manager and hourly teammate retention by maintaining high visibility in the venues, connecting directly with the teams, and actively soliciting feedback on how we can continue to offer them the best teammate experience
Utilizes guest satisfaction and employee experience metrics to identify trends, celebrate wins, and coach where opportunities may exist
Maintains food and beverage quality through venue visits - works with kitchen teams to ensure all recipes are created to specifications
Participates in Support Center initiatives, educating Support Center teammates on Operations’ perspective and challenges, and serves as the link back to Operations
Lead new venue openings within the region, ensuring the venue is opened on time and within budget in partnership with Support Center functions
Participates in quarterly business reviews to share overall region performance, focused on continuous improvement
Actively works with GMs and management teams to identify and resolve operational points of friction
Full understanding of a venue’s round expectations and engages with the Talent Acquisition team to support hiring if understaffed
Works with GM to quickly address escalated issues and remove roadblocks. Advocates for managers with the Support Center when necessary
Closes the loop on issues and responds timely to venue requests
Has a full understanding of open high-risk HR concerns and escalates any concerns with liability immediately
QUALIFICATIONS
Bachelor’s degree in business administration, or a real-world education in multi-unit, high-volume restaurants that include being a leader of leaders, and P&L management
5+ years of multi-unit leadership experience in a geographically dispersed cinema, restaurant, or hospitality environment
Passionate about growing yourself and your teams
Exceptional verbal and written communication skills
Resourceful in problem-solving, and scrappy at solution building
Holds self and team accountable to consistently maintain high-performance standards
Maintains the ability to multi-task and adapt to changing priorities
Basic computer knowledge (Microsoft Office) and office skills required
OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Company: Alamo Drafthouse Cinema