Overview
As the leader of our new AI Services organization, the Director of Full-Stack AI Solutions will be instrumental in shaping our customer engagement and delivery model. This is a hands-on leadership role focused on building and guiding the technical teams that design and implement our full-stack AI software solutions. You will lead the charge in translating customer needs into robust, deployable infrastructure proposals and then ensuring their successful implementation across cloud, on-premises, and hybrid environments. If you excel at leading technical teams, thrive in a cross-functional and agile environment, and are passionate about customer success, this is the role for you.
Responsibilities
Team Leadership
- Lead, mentor, and grow two core teams: the pre-sales Solutions Architecture team responsible for customer engagement and proposal creation, and the post-sales Software Infrastructure Specialist team responsible for deployment.
Customer Engagement & Solution Design
- Guide the architecture team in engaging with customers to understand their AI software requirements, with a specific focus on solutions leveraging the NVIDIA AI Enterprise software suite. Oversee the creation of high-quality, full-stack AI software infrastructure project proposals and statements of work.
Agile Delivery & Program Management
- Own the delivery of customer projects. Implement and manage an agile delivery framework to ensure projects are delivered on time and on budget. Drive clear and consistent customer communications regarding deliverables, project status, and timelines.
Cross-Organization Collaboration
- Act as a central point of contact, fostering seamless collaboration between the AI software team, the traditional Penguin hardware infrastructure teams, sales, and product management to ensure a cohesive full-stack approach.
- Implementation & Deployment Oversight
- Lead the teams of software infrastructure implementation specialists in deploying customer AI environments, ensuring best practices are followed for cloud, on-premises, and hybrid configurations.
Technology Integration
- Establish and manage a process for rapidly evaluating and integrating third-party software infrastructure technology to complement and enhance our core offerings
Qualifications
- Bachelor's or Master’s degree in computer science, engineering, or a related technical field.
- 10+ years of experience in a customer-facing technical role (e.g., professional services, solutions architecture, technical support), with at least 5 years in a management or leadership position.
- Proven experience leading teams that design and deploy complex enterprise software or infrastructure solutions.
- Deep understanding of and practical experience with agile delivery methodologies.
- Exceptional customer communication and stakeholder management skills, with the ability to manage expectations and drive alignment on project deliverables and timelines.
- Experience working in a highly cross-functional environment.
Preferred Qualifications
- Hands-on experience with the NVIDIA AI Enterprise software suite or similar end-to-end AI/ML platforms.
- Experience with deploying and managing infrastructure in both public cloud (AWS, Azure, GCP) and on-premises data center environments.
- Familiarity with modern AI/ML technologies and frameworks, including MLOps, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, Ansible).
- Previous experience creating and managing statements of work (SOWs) and project proposals.
Location
This is a remote role in the United States.
Travel
Flexible (with travel to client sites and Penguin Solutions offices as needed).
Compensation & Benefits
The base pay range that the Company reasonably expects to pay for this position in the United States is $195,000 - $245,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Inclusion & Belonging Statement
We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.
Equal Opportunity Statement
We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.