Customer Support Specialist - Bilingual - Overnights in Santa Ana, CA

Job title: Customer Support Specialist - Bilingual - Overnights in Santa Ana, CA at Uline
Company: Uline
Job description: Bilingual Customer Support Specialist - OvernightsPay from $27 to $32 per hour with significant growth and earning potential!Includes $4 Shift DifferentialCalifornia Branch4810 South Hellman Avenue, Ontario, CA 91762Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AMTraining Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)Why Customer Service at Uline?Learn: In-depth training helps you sharpen communication and problem-solving skills.Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.Connect: Build strong relationships in our collaborative in-person setting with regular team events.Position ResponsibilitiesProcess customer orders, make product recommendations and handle account inquiries using world-class technology.Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.Build business relationships with customers over phone, email and chat.Understand customer needs and recommend Uline's best solutions.Help customers navigate Uline's website and online ordering.Minimum RequirementsHigh school diploma or equivalent. Bachelor's degree preferred.Excellent problem-solving, listening and communication skills.Prior customer service experience is a plus, but if you are eager to learn, we will train you!Bilingual (English / Spanish) - fluent in both verbal and written forms.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksBest-in-class, clean, modern facilities.First-class fitness center and nearby walking path.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-JW2#LI-CA001(#IN-CACS)
Expected salary: $27 - 32 per hour
Location: Santa Ana, CA
Job date: Tue, 06 May 2025 07:53:44 GMT
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