Role Overview
As a Customer Support Representative at Fieldguide, you will be an integral member of our go-to-market team, working to make significant impacts in building our customer success function. You will provide customers with world-class support built to maximize our customers' return on investment quickly and continuously.
What You Will Do
Provide technical support, enhance user experience, advocate for the customer, bolster onboarding and retention, and maintain knowledge base.
Why It Might Be a Fit
We value diversity and inclusivity, and are looking for a team player who is mission-first and has a proven track record of driving customer satisfaction and fostering long-term client relationships.
Requirements
- 1-3 years of customer support experience
- Experience in an Enterprise Software as a Service (SaaS) company
- Strong communication and problem-solving skills
- Ability to drive customer satisfaction and foster long-term client relationships
Benefits
- World-class support
- Opportunity to build out the future of business trust
- Flexible work schedule (9am to 6pm ET)
- Opportunity to work with a remote-first company
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