Milestone Systems, Inc. is a global leader in video management software, seeking a Customer Success Specialist to join their Channel Success - CARE team. The role focuses on managing customer relationships, ensuring data quality, and supporting sales efforts to achieve revenue targets.
Responsibilities
- Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
- Providing customers timely and accurate solutions regarding Milestone’s CARE products
- Meeting your revenue targets
- Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues
- Ensure a high level of data quality
- Track progress and document the results in Salesforce
- Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers
- Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
- Identify training opportunities and hand off escalations to the appropriate sales team
- Ensuring a high level of data quality in our CRM system
- Conduct daily phone calls
Skills
- Bachelor's Degree preferred or equivalent work experience
- Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage
- Experience with SalesForce is an advantage
- Previous experience with video analytics and/or VMS, preferred
Benefits
- Flexible work environments
- Opportunity to make a real impact
- Collaborative culture
- Strong values
Company Overview
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. It was founded in 1997, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.milestonepowered.com.