Zocdoc is the leading digital health marketplace that empowers patients to find and book healthcare services. They are seeking a Customer Success Manager to help providers maximize their performance on the Zocdoc platform by understanding their goals, upselling products, and improving overall practice performance.
Responsibilities
- Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts
- Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
- Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy
- Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful
- Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
- Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity
- Being persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction
- Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for
Skills
- Bachelor's degree or equivalent
- 1-2 years of professional experience in an SDR, business development, customer success or account management role
- Stellar communication and interpersonal skills
- Strong attention to detail, highly organized, and a quick, curious learner
- A high level of problem-solving and issue-resolution skills
- Ability to think on your feet and thrive in a dynamic, start-up environment
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Company Overview
Zocdoc is a digital marketplace company that connects healthcare patients and doctors. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.zocdoc.com.