Customer Service Representative (HVAC Company) in North Augusta, SC

Job title: Customer Service Representative (HVAC Company) in North Augusta, SC at Wayne's Service All
Company: Wayne's Service All
Job description: Customer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SCEmployment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring customer satisfaction and retention. You will be responsible for handling inquiries, scheduling appointments, and providing information about our HVAC services. If you are a problem solver with a passion for providing excellent customer service, we want to hear from you!Key Responsibilities:1. Customer Interaction:- Answer and manage incoming calls, emails, and online inquiries from customers in a professional and courteous manner.- Listen to customer concerns and provide appropriate solutions or escalate issues when necessary.2. Appointment Scheduling:- Schedule service appointments for customers based on their needs and our technicians' availability.- Confirm appointments and send reminders to both customers and technicians.3. Information Management:- Maintain accurate records of customer interactions, service requests, and appointments in our Customer Relations Management system.- Update customer accounts and track service histories.4. Service Coordination:- Coordinate with the HVAC technicians and other departments to ensure timely service delivery.- Follow up with customers post-service to ensure satisfaction and address any additional needs or issues.5. Sales Support:- Provide information about our HVAC products and services to prospective customers.- Assist with basic sales inquiries and generate leads for the sales team.6. Administrative Tasks:- Perform various administrative duties such as data entry, filing, and documentation.- Assist in preparing reports and customer insights for management.Qualifications:Education: High school diploma or equivalent; additional coursework in customer service or similar field is a plus.Experience: At least 1 year of experience in a customer service role (preferred), preferably within the HVAC or a related industry.Skills:- Strong verbal and written communication skills.- Excellent organizational and multitasking abilities.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).- Familiarity with Customer Relationship Management systems and practices.- Ability to work independently and as part of a team.Personal Attributes:- Customer-Oriented: A genuine desire to help and solve problems for customers.- Detail-Oriented: High attention to detail and accuracy.- Problem-Solver: Ability to think critically and find effective solutions.- Positive Attitude: Friendly, energetic, and capable of maintaining a positive disposition even during challenging situations.What We Offer:- Competitive salary.- 401k and Wellness Plan Available- Opportunities for professional development and advancement.- A supportive and dynamic work environment.- Comprehensive training in our HVAC services and products.
Expected salary: $15 - 20 per hour
Location: North Augusta, SC
Job date: Thu, 27 Mar 2025 23:50:55 GMT
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