Customer Service Representative - Field Solutions

Primerica is a well-regarded company recognized for its workplace culture and diversity. They are seeking Customer Service Representatives to deliver exemplary service to term life policyholders and agents, addressing inquiries related to insurance policies and assisting clients with various questions.

Responsibilities

• Deliver exemplary customer service to Primerica term life policyholders and agents
• Address verbal and written inquiries pertaining to term life insurance policies
• Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
• Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
• Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
• Recognize priority situations and understand when to notify appropriate parties

Skills

• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers
• 1 year of call center customer service experience
• Previous insurance or financial services experience

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

Company Overview