Wolters Kluwer is a company focused on providing excellent customer service. They are seeking a Customer Service Representative to support the company's goals by ensuring high quality and timely service delivery to customers.
Responsibilities
- Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels
- Answer questions about terms of sale and product information
- Inform customer about promotions
- Recognize and measure customers’ needs to attain satisfaction
- Build mutual relationships and trust with customers using communication skills
- Offer accurate and complete information using the available tools and guides
- Maintain accurate customer records and notes
- Adhere to procedures, guidelines, and policies
- Process sales and contract orders, account updates, payments, and refunds
- Assist with special projects or assignments when required
- Maintain a high level of product and system knowledge and work with management team to ensure proper customer service is being delivered
- Perform other duties as assigned by supervisor
Skills
- College or university degree or equivalent proven working experience
- 1-3 years of related customer service, sales/telemarketing experience or equivalent formalized education
- Excellent communication skills (verbal and written communication)
- PC literate
- Excellent organizational skills
Company Overview
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.