Customer Service Rep II

NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, serving the greater Boston area. They are seeking a friendly, hard-working Contact Center Representative to provide superior customer service by answering inbound patient calls, scheduling appointments, and supporting clinical departments.

Responsibilities

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Skills

• HS Diploma/GED required
• Excellent written and verbal communication, judgment and problem solving skills
• Minimum of 1 year customer service, administrative, or call center experience
• Bilingual fluency Spanish/English required
• Proficient in Microsoft Office Suite
• Knowledge of medical terminology and experience working with electronic medical record technology a plus

Company Overview