Azeus Systems Limited is an IT solutions provider for Board Governance solutions like Board Portal, Virtual / Hybrid AGM, ESG, etc, fast-growing, multinational company with clients from over 100 countries and offices in Asia, Europe, US, Africa and Middle East.
The Role:
- Handling a high volume of inbound calls to assist customers with a range of queries.
- Drafting and sending correspondence via email to customers, with high email etiquette.
- Providing comprehensive information based on knowledge of government policies and procedures.
- Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Take part in a 4 week training program followed by a nesting period to get up to speed with your new role.
- Working alongside a Team Leader and Subject Matter Expert.
About you:
- Multiple years experience across customer service, including call centre, administration and retail.
- Outstanding written and verbal communication skills.
- Previous government experience is preferred by not required.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
Requirements
- Grade 12 / Matric
- Strong written and oral communication skills in English.
- At least 1 year minimum experience in a similar position
Package Details
- 100% Remote, work from home
- Competitive compensation
- Malpractice Insurance Available
- Company laptop with docking station or desktop provided
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