Are you passionate about making a real difference in people's lives? Do you believe that every interaction is an opportunity to inspire positive change? At arenaflex, we are dedicated to helping our members set ambitious goals and make informed choices that enable them to lead healthier, more fulfilling lives. We provide comprehensive education, personalized support, and empowering resources to guide our members on their wellness journey. As a Customer Service Consultant with arenaflex, you will be the first point of contact for our members—a trusted voice that helps them navigate the complex landscape of health and wellness programs available through their employer-sponsored benefits.
Every one of us at arenaflex shares a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand—with heart at its center—our purpose sends a personal message that how we deliver our services is just as important as what we deliver. If you share this commitment to compassionate, personalized care, we invite you to join our team and become part of something truly meaningful.
At arenaflex, we understand that navigating the world of health and wellness can be overwhelming for many individuals. That's why we've built a comprehensive suite of programs designed to meet members where they are and support them every step of the way. From preventive care education to chronic condition management, from wellness coaching to incentive tracking, our services touch millions of lives across the nation.
Our Customer Service team serves as the cornerstone of this mission. When members reach out to arenaflex, they are not just calling for information—they are seeking guidance, support, and reassurance. As a Customer Service Consultant, you will play a pivotal role in transforming these interactions into meaningful moments of connection that inspire lasting behavioral change. You'll be empowered to listen deeply, provide accurate information, and guide members toward the resources that will help them achieve their personal health goals.
As a Customer Service Consultant at arenaflex, you will serve as a Member Wellness Advocate, acting as the primary point of contact for individuals enrolled in our various health and wellness programs. Your mission will be to educate, guide, and support members in understanding and maximizing the benefits available to them through their employer's sponsored programs.
We believe in setting our team members up for success from day one. That's why we provide comprehensive training that prepares you to excel in your role and deliver the exceptional service our members deserve.
Training Period: Approximately six weeks of intensive training, conducted from 8:00 AM EST to 4:30 PM EST. During this time, you'll learn about our programs, systems, and member engagement best practices.
Post-Training Schedule: Following successful completion of training, your schedule will fall within the range of 10:30 AM EST to 9:00 PM EST. We offer flexible scheduling options to accommodate both our operational needs and your work-life balance.
To succeed in this role, you'll need the following technical requirements and experience:
While not required, the following experiences and skills will help you thrive in this role:
High School Diploma or GED is required for this position. We value diverse educational backgrounds and believe that genuine passion for helping others can be just as important as formal credentials.
At arenaflex, we believe that our team members deserve competitive compensation and comprehensive benefits that support their well-being both inside and outside of work.
Pay Range: The typical pay range for this role is $18.50 - $31.72 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for arenaflex bonus, commission, or short-term incentive programs in addition to the base pay range listed above.
Comprehensive Benefits Package: In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities:
Our work experience is the combination of everything that's unique about us: our culture, our core values, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a top workplace.
At arenaflex, we want everyone who works with us to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We foster an environment where your voice matters, your growth is supported, and your contributions make a tangible difference in the lives of the members we serve.
If you're ready to bring your heart to work and make a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. We're looking for energetic, compassionate individuals who are dedicated to helping our members understand all the resources available to them and empowering them to lead healthier lives.
At arenaflex, you'll find more than just a job—you'll find a career with purpose, a team that supports you, and the opportunity to be part of something truly transformative. Apply today and discover why our employees rate us as a top workplace in the area!
We anticipate the application window for this opening will close on: 10/18/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.