Think Academy US is a newly established education technology company focused on providing PreK-12 extra-curricular learning services. They are seeking a Customer Service & Administrative Assistant to support the customer success journey, ensuring that parents receive timely and professional assistance across various communication channels.
Responsibilities
- Respond to parent inquiries via phone, email, and in person
- Provide information about courses, schedules, and enrollment
- Assist with resolving basic customer service issues
- Manage scheduling and class coordination
- Maintain student records and administrative documents
- Support attendance tracking and operational reports
- Assist with preparing materials for classes and events
- Support enrollment and registration processes
- Assist with payment tracking and administrative follow-ups
- Help coordinate marketing events and educational activities
- Provide general operational support to ensure smooth center operations
Skills
- Bachelor's degree or above, has a strong interest in Education-related fields
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
- Strong sense of responsibility and problem-solving skills
- Bilingual proficiency in both English and Mandarin is required
- 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required
Company Overview
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. It was founded in 2019, and is headquartered in San Jose, California, US, with a workforce of 51-200 employees. Its website is http://www.thethinkacademy.com.Company H1B Sponsorship
Think Academy U.S has a track record of offering H1B sponsorships, with 14 in 2025, 9 in 2024, 17 in 2023, 6 in 2022, 14 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.