Summary: As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence. Reporting to the Director of Professional Services, you'll bridge implementation and sustained product value, focusing on delivering impactful training and enhancing change management practices to drive meaningful behaviour change and measurable adoption.
What you'll be doing:
- Deliver engaging virtual and onsite training sessions for a diverse range of audiences including senior leaders, HR teams, and frontline users.
- Adapt communication styles to suit different audiences and industry contexts.
- Connect product functionalities to operational outcomes in training, emphasizing both the "how" and "why" of the platform.
- Ensure training reflects real-world healthcare staffing scenarios.
- Design and maintain a library of enablement materials including LMS modules, videos, and scenario-driven walkthroughs.
- Establish standardized baseline training programs for consistent customer experiences.
- Develop industry-specific use cases and continuously refine content based on feedback and product updates.
- Apply change management principles to assess customer readiness and enhance the implementation experience.
- Monitor post-training metrics to identify at-risk users and improve adoption rates.
- Collaborate with cross-functional teams including Implementation, Customer Success, and Product teams to address adoption gaps.
- Participate in strategic customer conversations to understand long-term adoption trends and barriers.
What you bring to the team:
- 3+ years of experience in SaaS training, customer enablement, instructional design, or similar roles.
- Experience facilitating training in enterprise-scale environments.
- Experience leading change management.
- Exceptional written and verbal communication skills.
- Strong organizational abilities to manage competing priorities.
- Technical fluency with tools like Zoom, LMS platforms, and knowledge base systems.
- Calm, empathetic presence to support learners navigating operational changes.
- Ability to tailor communication to effectively engage diverse audiences.
Nice-to-Have:
- Experience in healthcare environments.
- Change Management Certification.
- Familiarity with enterprise scheduling systems such as UKG or Infor.
- Experience in union-governed environments.
- Exposure to HRIS or workforce management platforms.
- Knowledge of structured change management methodologies.
Work with us!
- Remote-Friendly: Work from anywhere in Canada.
- Health & Dental Benefits: Comprehensive health and dental coverage.
- Professional Development: Budget for professional development to help you grow in your career.
- Vacation: 4 weeks of vacation to recharge and relax.
- Statutory Holidays: 12 recognized statutory holidays + 2 flex days to use as needed.
- Flexible Hours: Flexible working hours to suit your lifestyle.
- 10% Time: Opportunity to work on side projects of your choosing.
- Home Office Setup: Budget to set up your home office.
- Great Team: Collaborative and supportive team members.
- Impact: Opportunity to make a significant impact in the healthcare industry.
**If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**
About Us
Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.
As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.
Andgo Culture
The culture at Andgo Systems is by D.E.S.I.G.N.
- Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
- Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
- Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
- Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
- Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
- No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.
These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.