Allianz Life is a trusted insurance and asset management company, seeking a Customer Contact Center Representative. The role involves providing prompt and accurate responses to telephone inquiries from customers and financial professionals, managing diverse clientele, and ensuring excellent customer service in a structured contact center environment.
Responsibilities
- Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
- Build relationships by listening, paraphrasing, and problem solving
- Provide clear information
- Manage a diverse clientele
- Emphasis on attendance and punctuality
- Support basic Allianz Website registration and navigation
- Research required information using available resources
- Follow up with Customers or Financial Professionals
- Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
- Utilization of artificial intelligence tools and resources (e.g. generative AI)
Skills
- High School Diploma or GED required
- Aim to exceed standard call center metrics while providing excellent customer service
- Computer proficiency skills
- Process, focused on customer relationships
- Work shift-times between 7am-6pm
- For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
- You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship
Benefits
- Comprehensive medical, dental and vision plan options
- Flexible spending and health savings accounts
- Tuition reimbursement
- Student loan retirement program
- Generous annual paid leave
- An outstanding 401(k) company match
- Life insurance
- Discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias
Company Overview
Allianz Life Insurance Company of North America (Allianz Life®) has been trusted since 1896 to help millions of Americans prepare for financial uncertainties and retirement with a variety of innovative risk management solutions. It was founded in 1896, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://www.allianzlife.com.