About arenaflex
arenaflex is a leading provider of health insurance solutions, dedicated to improving the well‑being of individuals, families, and communities across the United States. With a heritage of innovation, integrity, and customer‑centric care, arenaflex delivers comprehensive medical, dental, vision, and supplemental plans that empower members to make informed health decisions. Our mission is to simplify the complexities of health coverage while delivering world‑class service at every touchpoint. As a company that values diversity, continuous learning, and collaboration, arenaflex fosters a workplace where every employee can thrive, grow, and make a meaningful impact on the lives of the people we serve.
Role Overview
We are seeking a dedicated Customer Advocate I who will serve as the frontline champion for arenaflex’s individual members—both under and over the age of 65. This role is anchored in our arenaflex Store located in Rogers, offering an in‑person, on‑site environment where you will engage directly with members, providers, agents, and internal teams. As a trusted point of contact, you will provide accurate enrollment guidance, benefits education, claims assistance, and premium payment support, all while upholding the highest standards of professionalism, empathy, and confidentiality.
Key Responsibilities
- Answer a high volume of inbound calls from members, healthcare providers, insurance agents, and billing services, ensuring each interaction is courteous, timely, and solution‑focused.
- Deliver comprehensive information on enrollment processes, plan benefits, claim status, coordination of benefits, provider networks, and membership criteria.
- Assist retail customers with billing inquiries, premium payment arrangements, and collection processes, accurately processing payments and documenting transactions.
- Consult prospective members on individual product options, evaluate coverage needs based on financial status and health goals, and guide them through application completion.
- Promote arenaflex’s full suite of products, articulating value propositions and answering product‑specific questions to drive informed decision‑making.
- Maintain up‑to‑date knowledge of regulatory changes, policy updates, and industry trends to provide accurate and current guidance.
- Collaborate with retail sales representatives, underwriting teams, and claims specialists to resolve complex issues and streamline member experiences.
- Adhere to arenaflex’s dress and appearance standards, representing the brand positively during retail hours as directed by management.
- Perform additional duties and special projects as requested, contributing to continuous improvement initiatives and team objectives.
Essential Qualifications
- Education: High school diploma or equivalent is required.
- Licensing/Certification: An Arkansas Health and Life Insurance License is preferred. If not already held, candidates must successfully pass both health and life exams within three (3) months of commencing coursework.
- Experience: Minimum three (3) years of customer service or sales administration experience, preferably within the insurance industry, health‑insurance agencies, or provider offices.
- Core Skills: Demonstrated excellence in customer service, problem solving, oral and written communication, interpersonal communication, professional judgment, and organization.
- Technical Proficiency: Strong working knowledge of Microsoft Word and Excel; ability to quickly learn arenaflex’s internal systems.
- Work Authorization: Must be legally authorized to work in the United States on a full‑time basis; sponsorship for work visas is not available.
- Physical Requirements: Ability to lift and carry up to 40 lb and navigate the arenaflex Store environment safely.
Preferred Qualifications
- Exchange Producer License or willingness to obtain it within three months of hire.
- CMS certification for senior products, demonstrating advanced knowledge of Medicare‑related benefits.
- Previous experience in a retail‑oriented insurance setting, with a proven track record of meeting or exceeding sales and service goals.
- Familiarity with state‑specific health insurance regulations and coordination of benefits processes.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to listen actively, empathize, and resolve member concerns with a focus on long‑term satisfaction.
- Analytical Problem Solving: Quickly assess complex scenarios, identify root causes, and propose actionable solutions.
- Effective Communication: Articulate technical information in clear, layman’s terms both verbally and in writing.
- Team Collaboration: Work autonomously when needed but thrive in cross‑functional team environments.
- Professional Judgment: Exercise discretion when handling confidential member data, adhering to strict privacy standards.
- Organizational Agility: Manage multiple priorities, meet deadlines, and maintain meticulous records.
Technical Proficiencies
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Customer Relationship Management (CRM) platforms – training will be provided.
- Basic familiarity with claims processing software and enrollment portals.
- Secure data handling tools in line with arenaflex’s security policies.
Career Growth & Development
arenaflex is committed to the professional advancement of its team members. As a Customer Advocate I, you will have access to a robust learning ecosystem that includes:
- Structured onboarding and mentorship programs that pair you with experienced senior advocates.
- Paid certification courses for health‑insurance licensing, CMS accreditation, and advanced product knowledge.
- Opportunities to transition into senior advocacy, team lead, or specialized roles such as claims analysis, underwriting support, or member education specialist.
- Regular performance feedback, career planning sessions, and tuition reimbursement for relevant academic pursuits.
Work Environment & Culture
Our arenaflex Store in Rogers offers a vibrant, customer‑focused retail setting where teamwork and personal interaction are paramount. The culture emphasizes:
- Inclusivity: A diverse workforce where every voice is heard and valued.
- Integrity: Strict adherence to confidentiality, compliance, and ethical standards.
- Collaboration: Open communication channels across departments to ensure seamless member experiences.
- Recognition: Employee‑of‑the‑month awards, performance bonuses, and peer‑recognition programs.
- Work‑Life Balance: Flexible scheduling within store hours, paid time off, and wellness initiatives.
Compensation, Benefits & Perks
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based incentives tied to member satisfaction and service metrics.
- Comprehensive health, dental, and vision insurance plans for employees and eligible dependents.
- Retirement savings options, including 401(k) with company match.
- Paid parental leave, sick leave, and vacation accrual.
- Professional development stipend for certifications, conferences, and continuing education.
- Employee assistance program (EAP) providing counseling, financial planning, and legal resources.
- On‑site amenities such as a break lounge, healthy snack options, and occasional team‑building events.
How to Apply
If you are passionate about delivering exceptional service, thrive in a fast‑paced retail environment, and are eager to grow your career within a reputable health‑insurance organization, we invite you to join arenaflex.
Click the link below to submit your application and start your journey with arenaflex today:
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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