RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Customer Advocacy Specialist to build relationships with customer advocates and enhance brand loyalty through effective advocacy programs.
Responsibilities
- Working closely with RingCentral’s customer-facing teams to identify customer advocates
- Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams
- Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events
- Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required
- Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements
- Identifying and taking on ad hoc strategic projects in alignment with overall business objectives
Skills
- Bachelor's degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
- Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers
- Demonstrated success delivering revenue-generating and impactful customer advocacy programs
- Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships
- Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
- Clear understanding of how your work aligns to marketing, sales and communications priorities
- Highly organized and efficient with strong project management skills and operational discipline
- Aptitude for identifying, nurturing, and leveraging customer advocates
- Excellent collaboration skills, self-motivated and willing to take initiative
- Ability to multitask, prioritize, and problem solve in a fast-paced environment
- Strong team player who can also work independently with minimal supervision
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
Company Overview
RingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ringcentral.com.Company H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships, with 63 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.