Overview:
SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 8,150 people, including more than 2,300 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.
The Core Accounts Specialist is the backbone of SNF’s Oil and Gas service, with delivery to our most critical Oil and Gas customers across North America. This team doesn’t just process orders but also owns the full customer lifecycle from intake through invoicing. Success requires high-level decisions to prioritize resources, resolve conflicts, and protect outcomes under pressure. Core Accounts embodies customer service: accurate, responsive, accountable, and relentless in taking care of SNF’s Oil and Gas business.
Responsibilities:
- Own the end‑to‑end lifecycle for high‑revenue oil & gas core accounts from order intake through invoicing with accuracy and on-time delivery.
- Make real‑time, high‑level decisions to resolve conflicts, prioritize scarce resources, and protect customer outcomes under pressure.
- Coordinate daily with Logistics, Dispatch & Delivery, Production Planning, and Sales to keep allocations, transfers, and shipments on schedule.
- Act as the primary escalation point for critical accounts; triage issues immediately and drive rapid, documented resolutions.
- Maintain airtight documentation and compliance across every transaction (pricing, Incoterms, BOL/POD, DOT, IMDG, and IATA).
- Anticipate risks that could delay frac/drilling, completions, or production chemicals; proactively stage backups and create recovery plans to prevent downtime.
- Track and report order cycle time, allocation accuracy, and on-time performance; when results fall short of expected levels, drive corrective actions and verify completion.
- Provide proactive customer communication with accurate, time‑bound updates—no dropped hand‑offs.
- Identify process gaps and lead continuous improvement to increase speed, reliability, and maintain service consistency in a 24/7, high-volume operation
- Uphold SNF’s reputation for speed, reliability, and precision for multimillion‑dollar customers, including after‑hours coverage when needed.
- Department Specific: may provide coverage or assist teammates.
- May participate in continuous improvement projects.
Qualifications:
REQUIREMENTS:
- Bachelor's Degree - or equivalent industry experience is preferred.
- 5+ Years - in customer operations, account management, or order lifecycle roles with demonstrated leadership.
- 2 Years - proven customer support experience is required.
- Proven ability to manage complex, high-revenue customer accounts with accuracy and accountability.
- Management-level decision-making and problem-solving under pressure.
- Superior communication and organizational skills to support demanding expectations.
- Expertise in order processing, documentation, and compliance within fast-paced environments.
BENEFITS:
- Competitive Salary
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Flexible Spending Accounts
- 401(k) Savings Plan
- Vacation Days
- Incidental Days
- Paid Holidays
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Employee Development & Training
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.