Crisis24 is a global provider of travel risk management and related services. They are seeking a Contracts & Sales Operations Specialist to manage sales contracts, maintain customer records, and ensure compliance during contract renewals.
Responsibilities
- Reviewing and understanding the details of sales contracts governing customer accounts
- Updating, auditing, and maintaining customer records and internal data in NetSuite, Salesforce, and other business systems
- Accurately provisioning customer accounts in internal systems using details from contracts and Salesforce
- Working with customers and sales teams on contract renewals
- Communicating contract details to sales teams and client support teams
- Verifying accuracy and resolving discrepancies in accordance with company rules and guidelines, using internal system data, customer contracts, and purchase orders
- Ensuring all relevant documentation accompanies contracts and maintaining digital and hard copies of pertinent records
- Performing assigned duties for the month-end and year-end closeout of all billing and contracts, ensuring accuracy, compliance, and timely completion
Skills
- Associate's degree in business administration, mathematics, accounting, economics, or relevant work experience
- Outstanding organizational skills
- Proven track record of meeting deadlines
- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy, including the ability to detect errors and inconsistencies
- Salesforce experience strongly preferred, especially in environments involving contract management, customer data updates, or operational workflows
Company Overview
Crisis24 is an integrated security risk management company. It was founded in 1990, and is headquartered in Montréal, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is https://crisis24.garda.com.