TD Securities is one of the world's leading global financial institutions, and they are seeking a Contact Center Rep II for their Everyday Banking line of business. The role involves delivering exceptional customer service, resolving inquiries, and recommending TD products to enhance customer satisfaction.
Responsibilities
- Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role
Skills
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
- Preference given to those with experience in financial or service industries
Benefits
- Health and well-being benefits including medical, dental, vision & mental health coverage
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Company Overview
TD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services. It was founded in 1855, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.tdsecurities.com.