Contact Center Associate I - Telemarketing

Innovative Blood Resources is a key player in the healthcare sector, ensuring blood collection goals are met through effective donor communication. The Contact Center Associate I - Telemarketing will be responsible for recruiting whole blood donations, managing donor appointments, and maintaining accurate donor files while working in a hybrid environment.

Responsibilities

• Recruiting for Whole Blood Donations
• Calls appropriate donors based on inventory needs
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Determines what is appropriate donation process with each call
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Reminder Calls
• Data Entry
• Scheduling/ Canceling and rescheduling donor appointments
• Maintains accurate donor files and fills out appropriate forms
• Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel

Skills

• High School Diploma or Equivalent
• Minimum 1 Year Experience In Telemarketing And/or Customer Service
• Ability to organize and prioritize
• Basic computer, typing skills, and math skills
• Excellent interpersonal communication skills
• Accurate oral and written communication skills
• Persuasive sales skills and problem solving skills
• Ability to work independently and meet deadlines
• Willingness to follow direction
• Customer service training experience preferred

Benefits

• Comprehensive benefits
• Medical
• Vision
• Dental
• Paid time off
• Sick days
• 403(b)-retirement plan with a generous employer contribution

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