Consumer Loan Member Service Representative, Full-time, Hybrid Marlborough MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Consumer Loan Member Service Representative responsible for processing loan applications and providing excellent service to members and dealer partners.

Responsibilities

• Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner
• Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications
• Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding
• Follow appropriate procedures and guidelines to limit risk exposure
• Review exceptions and escalate to supervisors when necessary
• Book loans to host system and provide timely funding to members and dealer partners
• Prepare and disburse thorough and accurate loan closing documents
• Follow up on call backs in order to finalize loans
• Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners
• Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken
• Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership
• Perform other job-related duties as assigned by Managers(s)

Skills

• High school diploma or equivalent
• 1-3 years of related experience preferably in a Financial Institution
• Ability to read and understand credit bureau reports
• Previous experience working in a Call Center environment

Company Overview