Collections Analyst

Network Distribution is a company focused on collections and payment management. The Collections Analyst will work with customers to collect outstanding payments, resolve discrepancies, and maintain key performance indicators related to accounts receivable.

Responsibilities

• Independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in HRC collection tool and establish appropriate follow-up
• Responsible for developing relationships to facilitate the collections of accounts receivable and resolving internal/external issues preventing timely
• Maintain or improve departmental and organization key performance indicators including; Days Sales Outstanding, Past Due and Current Percentage, Average Days Delinquent and Collection Effectiveness
• Perform root cause analysis to resolve current and mitigate future, invoice disputes, billing issues, and deductions
• Work with internal and external parties on finding new ways to decrease the volume of billing issues that result in payment delays
• Escalate potential problems with customer’s cash flow, works to minimize risk, resolve credit problems, and late payment
• Analyzes and determines best practices to achieve maximum results, often dependent on individual customer needs

Skills

• Independently prioritize and execute daily collection activities
• Contact customers for payment via telephone and email
• Document and maintain timely collection notes in HRC collection tool and establish appropriate follow-up
• Responsible for developing relationships to facilitate the collections of accounts receivable and resolving internal/external issues preventing timely
• Maintain or improve departmental and organization key performance indicators including; Days Sales Outstanding, Past Due and Current Percentage, Average Days Delinquent and Collection Effectiveness
• Perform root cause analysis to resolve current and mitigate future, invoice disputes, billing issues, and deductions
• Work with internal and external parties on finding new ways to decrease the volume of billing issues that result in payment delays
• Escalate potential problems with customer's cash flow, works to minimize risk, resolve credit problems, and late payment
• Analyzes and determines best practices to achieve maximum results, often dependent on individual customer needs
• Strong team player
• Strong interpersonal and collaboration skills
• Promotes positive work environment
• Demonstrate engagement with the team and the organization
• Professionalism
• Ability to manage deadlines and demonstrate high levels of accountability
• Strong written and verbal communication skills
• Positive, proactive, and collaborative
• Strong ability to research issues, identify and implement solutions
• Strong knowledge and understanding of your department's principals and procedures
• Strong understanding of other departments operations and challenges and the organization
• Intermediate Microsoft Excel skills
• 1+ years experience
• Associates degree in Accounting, Finance or related field
• SAP
• High Radius
• Salesforce
• Monday.com recommended
• Distribution experience a plus

Benefits

• Medical, dental, & vision coverage
• Generous PTO policy
• Summer/Flex Hours all year round
• Learning & Development Opportunities
• Progressive Wellness Program
• 401k matching program
• Generous Profit Sharing contribution

Company Overview