Overview:
This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for individuals.
Responsibilities:
- Collect payments on past due bills to meet departmental goals.
- Accountable for reducing delinquency for assigned accounts.
- Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process.
- Must communicate and follow up effectively with department regarding customer accounts on a timely basis.
- Create, update and track customers who have not made payments.
- Complete weekly and monthly reports to the manager on all accounts over 60 days.
- Organize and prioritize collections according to the severity of delinquency.
- Utilize phone, computer, and mail to contact customers regarding collections.
- Constantly inform customers of overdue accounts and amount currently owed.
- Review terms of insurance and Medicaid.
- Works closely with power of attorney or state guardianship for payment of individual resident accounts.
- Must have in-depth knowledge and understanding of benefits to improve customer service during collections.
- Ensure all customer information is correct, including, but not limited to phone numbers and addresses.
- Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
- Always adhere to federal and state laws dealing with debt collection.
- Must be able to work independently and in a team environment.
- Make account changes as needed for collections process and document in notes.
- Promptly send terminations to appropriate staff as needed for collection accounts.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Emphasize customer service in all aspects of operations.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned.
Qualifications:
- Associate’s degree or equivalent preferred.
- 3-5 years high volume collections experience in a medical office.
- Knowledge of medical billing and collection procedures.
- Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
- Strong data entry skills and phone/email etiquette
- Accounts Receivable knowledge/experience preferred.
- Excellent interpersonal, oral, and written communication skills.
- Must be detail oriented and self-motivated.
- Excellent customer service skills.
- Ability to problem solve independently and / or a team.
- Work alongside team members.
- Anticipate needs in a proactive manner to increase satisfaction.
- Ability to prioritize and manage multiple responsibilities.
- Able to work in a fast-paced environment.
- Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.