Ensono is a technology adviser and managed service provider dedicated to enabling clients to achieve significant business outcomes. The Client Support Engineer is responsible for providing hands-on technical support and maintenance for end-user devices, servers, and network equipment, ensuring IT systems are operational, secure, and compliant with policies and standards.
Responsibilities
- Provide onsite technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operations
- Install, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices) and peripherals in InTune, SCCM, and Thin Client Platforms
- Troubleshoot and resolve incidents related to operating systems, applications, and connectivity for supported platforms, including Windows, Linux, and network devices
- Administer and manage user access for local systems, following established security and compliance protocols
- Unlock or reset passwords for users as needed, supporting day-to-day operational requirements
- Maintain up-to-date knowledge of support tools, technologies, and best practices relevant to the onsite environment
- Maintain and renew certifications required for system access and management, ensuring continued compliance and eligibility
Skills
- Experience providing onsite technical support for end-user devices, servers, and network equipment
- Strong understanding of IT support principles, tools, and best practices
- Excellent communication, documentation, and collaboration skills
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
Company Overview
Ensono delivers managed IT services to optimize and modernize mainframes, infrastructure, and cloud for clients. It was founded in 1969, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.ensono.com.Company H1B Sponsorship
Ensono has a track record of offering H1B sponsorships, with 27 in 2025, 20 in 2024, 16 in 2023, 19 in 2022, 19 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.