Client Experience Specialist

Del Condominium Rentals (DCRI) is a leading rental property management provider in the GTA, known for its innovation and exceptional service. The Client Experience Specialist will act as the primary point of contact for property owners and tenants, ensuring client satisfaction through effective communication and management of various tasks such as maintenance and lease renewals.

Responsibilities

• Serve as the primary point of contact for owners and tenants, handling inquiries and ensuring timely responses
• Onboard new owners, conduct regular portfolio reviews, and manage lease renewals, amendments, and rent increases
• Maintain and update the Owner’s Portal with financial statements, maintenance updates, and service requests
• Oversee periodic maintenance and restoration requests, troubleshooting issues before vendor dispatch, and minimizing costs
• Communicate with owners regarding suite condition, wear-and-tear, and maintenance recommendations
• Manage tenant move-ins, post-move-in calls, and the vacancy process, including lease assignments and notices to vacate
• Collaborate with on-site property management to resolve issues and ensure compliance with building rules and regulations
• Analyze market conditions and suite performance to optimize revenue and manage expenses
• Work closely with leasing agents to secure qualified tenants and coordinate leases and deposits
• Track and report on suite inspections, maintenance needs, and warranty claims, ensuring owners are always informed
• Adhere to company communication SLAs, policies, and utilize company systems like Zendesk & Rent Manager

Skills

• Post-secondary education in Property Management, Business Administration, or related field
• Previous experience in customer service, property management, or leasing
• Strong understanding of leasing, maintenance, and customer relationship management
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse clients and teams
• Strong organizational and multitasking abilities, with attention to detail
• Problem-solving mindset and ability to handle multiple priorities in a fast-paced environment
• Ability to manage sensitive or high-pressure situations with professionalism and tact
• Self-motivated, proactive, and adaptable to changing demands
• Strong customer service orientation and a focus on client satisfaction
• Proficient in using software systems such as Zendesk, RentManager, or similar property management tools
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Valid driver's license and reliable transportation (for travel between properties)
• Ability to work flexible hours as required, including occasional evenings or weekends based on business needs

Benefits

• Eligibility for an annual bonus
• Comprehensive benefits package

Company Overview