JOB SUMMARY
The Client Executive acts as the corporate brand ambassador to promote, uphold, enhance, and safeguard the image and reputation of the company by providing a high standard of quality service to a high-net-worth diverse clientele. Under the supervision of the Team Leader, the CE is accountable for administering client portfolios comprising of mixed structures. This role requires high ethical standards and strict adherence to the statutory and legal framework & requirements as well as internal protocols in all areas of work.
Key Responsibilities
Portfolio Management
- Assume responsibility for the day-to-day operation of the clients' portfolios by performing varying corporate and fiduciary administrative tasks;
- Ensure successful onboarding of client & incorporation of businesses in line with good governance principles and applicable laws;
- Conduct regular reviews of files to ensure that they hold up-to-date documents/information as prescribed by the company protocols, laws & regulations;
- Adhere to set guidelines in respect of drafting, filing and classification of information;
- Conduct self-review of work/files to ensure that information is accurate and compliant prior to submitting to higher levels for endorsement;
- Pro-actively prepare and plan meetings by ensuring that relevant information, dates & documents has been effectively communicated to all parties;
- Take notes and draft concise, accurate minutes of meetings and ensure a timely delivery of quality work to parties concerned;
- Prioritize and organize workflow and ensure constant monitoring of files to meet deadlines;
- Display confidence in delivering client solutions and swiftly escalate issues for resolution;
- Process and monitor bank transfers, payments and FX transactions while maintaining proper records to ensure compliance with statutory obligations and avoid penalties;
- Conduct research from relevant sources to enhance knowledge and have a proper understanding of the clients' business as well as legal/regulatory implications;
- Apply practical knowledge when drafting minutes, resolutions, and other documents;
- Makes effective use of appropriate checklists, policies and procedures when effecting a transaction;
- Regularly record accurate information on the time management system for billing purposes.
Compliance and KYC
- Comply with internal, statutory and regulatory requirements in all areas of work;
- Ensure that all necessary statutory filings are done accurately, within deadlines to avoid penalties;
- Ensure proper verifications of client data according to the CDD principle;
- Perform customer due diligence on client files as assigned and escalate any potential threat/suspicious transactions promptly.
- Identify suspicious transactions and make relevant reports
Broader Contribution
- Develop sound knowledge of all applicable company guidelines and practices;
- Participate in the company's training initiatives and collaborate with junior levels as required;
- Cultivate a cordial relationship with internal & external stakeholders with the aim of improving ease of doing business and creating new business opportunities;
- Perform as required, after discussion and mutual understanding, any other related duties.
Key Requirements
- Either a Degree in Law and Management or a Professional Qualification (ICSA/STEP);
- At least 3 years of working experience in a similar position in a Management Company ;
- Good Knowledge and understanding of:
o Legal and Regulatory framework, including Codes, FIAMLA Act, GBC, AC and KYC Standards; o Company Secretarial duties and Board matters;
o Corporate and Trust Administration Functions, Compliance and Good Governance principles;
- Good understanding of the regulatory laws involved in servicing a variety of clients with portfolios of various complexities
Key Skills
- Good company secretarial skills with the ability to draft resolutions, minutes and other relevant documents;
- Has excellent customer service skills;
- Has strong planning, organizing and coordinating skills backed by sound time management skills;
- Is analytical and is able to produce accurate, clear and concise work;
- Can juggle between priorities efficiently to deliver within set deadlines;
- Is committed, confident and results-oriented;
- Display sound judgement when resolving issues and taking decisions;
- Has excellent written and verbal communications skills in both English and French;
- Is a team player and can collaborate effectively with stakeholders;
- Is autonomous, self-disciplined and can productively work remotely;
- Is able to operate in a fast moving, demanding and high-pressure environment;
- Is a quick learner with the ability to apply knowledge appropriately.