Change Planning Analyst (12 months)

The Forum is seeking a Change Planning Analyst for a 12-month role. In this position, you will utilize your analytical skills to provide insights and recommendations that support business decision-making and long-term goals.

Responsibilities

• Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
• People planning, including capability, engagement and communications
• Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
• Delivering recommendations and decisions required to improve business performance
• Reviewing relevant MI and providing ad-hoc analysis of data

Skills

• Experience of working in a support role
• Excellent knowledge of the customer business, key services and how it interacts with the rest of the business
• Experience working in a contact centre resource planning function
• Ability to accurately model future staffing requirements using supply vs demand planning to ensure optimal service levels and operational efficiency
• A broad background of working effectively with a variety of stakeholders at different levels preferably in a resource planning environment
• Ability to support the change process by completing impact assessments to size the resource, cost and benefit requirements
• Proficiency in excel
• Strong analytical and problem-solving skills
• Ability to use information to develop creative value add solutions
• An inquisitive mind with a keen eye for detail

Company Overview

Company H1B Sponsorship