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Join arenaflex as a CDP Product Leader – Shape the Future of Customer Experience
Are you ready to take your technical expertise to new heights? Are you passionate about leveraging data to create transformative customer experiences? Welcome to arenaflex – where innovation meets opportunity, and where your career can truly soar.
At arenaflex, we believe that data is the cornerstone of exceptional customer experiences. We're looking for a talented and driven CDP Product Leader to join our dynamic technology team and lead the development, configuration, and maintenance of our Real-time Customer Data Platform (CDP). This is a exceptional opportunity for a technical professional who thrives in a fast-paced, innovative environment and wants to make a meaningful impact on how we connect with millions of customers worldwide.
If you have a passion for data-driven decision making, technical problem-solving, and cross-functional collaboration, we invite you to explore this exciting opportunity with arenaflex.
About arenaflex
At arenaflex, we don't just move people from one place to another – we connect worlds. As a leading organization in the travel and hospitality industry, we're committed to delivering seamless, personalized experiences to our customers across the globe. Our technology team plays a pivotal role in this mission, building cutting-edge solutions that power everything from booking engines to customer loyalty programs.
Our culture is built on a foundation of shared values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. These values guide everything we do, from how we serve our customers to how we support and develop our team members. When you join arenaflex, you become part of a community that celebrates diversity, encourages innovation, and is committed to helping you grow both personally and professionally.
We offer competitive compensation, world-class benefits, and opportunities for career advancement that few organizations can match. Whether you're looking to expand your technical skills, take on leadership responsibilities, or explore new areas of the business, arenaflex provides the platform for you to keep climbing.
Position Overview
As the CDP Product Leader at arenaflex, you will be responsible for driving the technical strategy and execution of our Real-time Customer Data Platform, specifically our implementation of the Adobe Experience Platform. This is a highly visible role that requires both deep technical expertise and the ability to communicate complex concepts to diverse stakeholders across the organization.
You'll serve as the subject matter expert for our CDP infrastructure, working closely with internal teams to ensure we're maximizing the value of our customer data while maintaining the highest standards of data governance and security. Your technical guidance will be instrumental in enabling marketing, analytics, and customer experience teams to deliver personalized, real-time interactions that delight our customers and drive business growth.
Key Responsibilities
As a key member of our technology team, you will:
- Platform Leadership: Manage and maintain the Adobe Experience Platform (AEP) Real-time CDP, ensuring it meets our evolving business needs and delivers optimal performance.
- Technical Development: Support new development, configuration, and ongoing maintenance of the platform, working to continuously improve our customer data capabilities.
- Cross-Functional Guidance: Provide technical expertise and guidance to internal stakeholders regarding segment-building, audience activation, and RT-CDP platform capabilities.
- Troubleshooting & Resolution: Diagnose and resolve technical issues related to the platform, implementing effective solutions that minimize disruption to business operations.
- Collaboration: Work closely with IT and other departments to align on technical requirements, implementation timelines, and integration strategies.
- Industry Awareness: Stay current with the latest trends, best practices, and emerging technologies related to Adobe Experience Platform and customer data management.
- Quality Assurance: Conduct regular audits and assessments to ensure the platform is being used effectively and efficiently across the organization.
- Training & Enablement: Lead education sessions and training programs to empower internal teams to leverage the platform effectively for their business objectives.
- Vendor Management: Collaborate with Adobe Support and consulting partners to coordinate product enhancements, resolve complex issues, and implement workarounds as needed.
What We're Looking For
Minimum Qualifications
To succeed in this role, you'll need:
- Experience: A minimum of 3 years of experience in technical data manipulation and marketing technology solutions.
- Technical Proficiency: Strong technical skills, particularly with Adobe Experience Platform or equivalent customer data platforms.
- Problem-Solving Abilities: The capability to troubleshoot and resolve complex technical challenges efficiently and effectively.
- Communication Skills: Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical audiences.
- Analytical Thinking: Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Safety & Security Mindset: A consistent commitment to prioritizing the safety and security of self, others, and sensitive data.
- Inclusivity: An appreciation for diverse perspectives, thinking styles, and approaches to work.
- Education: A high school diploma, GED, or equivalent certification.
- Eligibility: Must be at least 18 years of age and authorized to work in the United States.
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Advanced Education: An advanced degree in Business, Computer Science, Data Science, or a related field.
- Platform Experience: Direct experience with Customer Data Platforms, including Adobe Experience Platform, Salesforce Customer 360, Segment, or similar solutions.
- Implementation Track Record: A proven history of successfully managing and implementing complex, enterprise-level systems.
- Data Governance Expertise: In-depth knowledge of data governance and data management best practices.
- Industry Background: Prior experience in a large-scale e-commerce or digital business environment, preferably with a focus on customer journey optimization.
Skills & Competencies for Success
Beyond technical qualifications, we value candidates who demonstrate:
- Strategic Thinking: The ability to see the big picture and align technical decisions with broader business objectives.
- Adaptability: Comfortable working in a dynamic environment with evolving requirements and priorities.
- Collaboration: A team-first attitude with the ability to work effectively across departments and with external partners.
- Leadership Potential: The capacity to mentor others and drive adoption of new technologies and processes.
- Customer Focus: A deep understanding of how data and technology impact customer experience.
Career Growth & Development
At arenaflex, your career journey doesn't have a ceiling. We invest heavily in the growth and development of our employees through:
- Comprehensive Training Programs: Access to industry-leading training and certification opportunities, including Adobe platform certifications.
- Career Development Paths: Clear pathways for advancement into senior technical roles, management positions, or specialized domains.
- Mentorship Opportunities: Connect with experienced leaders who can guide your professional development.
- Cross-Functional Exposure: Opportunities to work with different teams and gain exposure to various aspects of the business.
- Global Perspective: Exposure to international operations and the chance to work with colleagues from around the world.
Compensation & Benefits
We recognize that our people are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits that support your overall well-being.
What We Offer:
- Competitive Salary: Industry-competitive pay with performance-based incentives.
- Retirement Savings: 401(k) plan with generous employer contributions (up to 9%).
- Paid Time Off: Comprehensive leave packages including vacation, holidays, personal time, maternity, and parental leave.
- Health & Wellness: Full health benefits including medical, dental, vision, short/long-term disability, and life insurance.
- Family Support: Family care assistance programs including fertility support, surrogacy and adoption assistance, lactation support, and childcare resources.
- Employee Assistance Program: Free support services for you and your family, including counseling and financial planning assistance.
- Travel Benefits: Domestic and international flight privileges for employees and eligible family members.
- Professional Discounts: Access to over 500 discounts on travel, entertainment, auto, home, and pet insurance through Deltaperks.
- Recognition Programs: Regular recognition and awards through our Unstoppable Together platform.
Work Environment & Culture
At arenaflex, we pride ourselves on creating an inclusive, supportive work environment where every team member can thrive. We believe that diverse perspectives drive innovation, and we're committed to fostering a culture where everyone feels valued and respected.
Our employees enjoy:
- Flexible Work Arrangements: Options for remote work and flexible scheduling to support work-life balance.
- Collaborative Spaces: Modern office environments designed to encourage teamwork and creativity.
- Community Engagement: Opportunities to participate in volunteer programs and sustainability initiatives.
- Employee Resource Groups: Access to community groups that celebrate shared interests and promote inclusion.
- Innovation Culture: Encouragement to share ideas and contribute to innovative projects that shape the future of our industry.
Ready to Take Flight?
If you're ready to join a team that's passionate about innovation, customer experience, and professional growth, we encourage you to apply for this exciting opportunity at arenaflex. This is your chance to be part of something extraordinary – to work with cutting-edge technology, collaborate with talented professionals, and build a career that takes you wherever you want to go.
At arenaflex, we believe in rewarding excellence and investing in our people's success. Apply today and take the first step toward an rewarding career where the sky is truly the limit.
Position Details:
- Location: Montana, USA
- Employment Type: Full-Time
- Department: Technology / Customer Data Platform
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.