Internet Brands is a full-service social security disability advocacy firm that assists individuals in obtaining their Social Security Disability benefits. They are looking for Call Center Representatives to provide high-quality phone support to attorney clients, gather information, and document responses.
Responsibilities
- Make outbound calls to clients who are requesting our services
- Answer incoming calls from potential clients
- Providing accurate information to clients regarding their case
- Convey the benefits of the Premier Disability services
- Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database
Skills
- Excellent oral and interpersonal communication skills
- Professional phone manners and a friendly attitude
- Active listening skills and problem-solving skills
- Ability to handle client objections and de-escalate challenging situations
- Ability to retain information and learn new systems quickly
- Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
- Strong computer knowledge and excellent typing skills at least 50 WPM
Benefits
- Medical, Dental and Vision insurance
- PTO and paid holidays
- Cafeteria onsite and a subsidized lunch program
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Access to our Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
Company Overview
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.internetbrands.com.Company H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships, with 20 in 2025, 45 in 2024, 4 in 2023, 3 in 2022, 47 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.