Tempus Unlimited, Inc. is seeking a Customer Service Representative who will serve as the face and voice of the company. This role involves managing a high volume of inbound and outbound calls, resolving issues, providing program-related information, and acting as a liaison to other departments within the company.
Responsibilities
- Answers consumer inquiries by utilizing multiple modules and programs to assist in first call resolution
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Liaison to other departments within the company
- Ability to multitask
- Speak on call while reading notes
- Utilize appropriate modules for research purposes
- Engaging the caller while researching
- Notation during the call
- Professional, friendly and understanding of the consumer’s situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and Dependable
Skills
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Ability to multitask
- Speak on call while reading notes
- Utilize appropriate modules for research purposes
- Engaging the caller while researching
- Notation during the call
- Professional, friendly and understanding of the consumer's situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and Dependable
- High School Diploma or equivalent
- Call center and phone customer service experience highly preferred
- Bilingual preferred: Fluent in English and all languages
- Call Center And Customer Service experience highly preferred
- Bilingual a plus
Benefits
- $1.50 paid differential
- Sign on bonus - $500 after 3 months and $500 after 6 months
Company Overview
Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. It was founded in 1950, and is headquartered in Stoughton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://tempusunlimited.org.