Lynx Dx is a healthcare organization seeking a Patient Billing & Outreach Specialist. This role involves managing the patient billing process and conducting outreach to ensure patients understand their financial responsibilities and available resources.
Responsibilities
- Initiate contact with patients via phone, email or mail to discuss statements, payments options and financial assistance program CARES
- Provide clear and concise explanations of charges, insurance payments and Lynx DX payment plans
- Communicate effectively with patients, addressing any concerns or questions regarding the billing process
- Address patient inquiries and concerns promptly and professionally
- Identify patients eligible for CARES financial assistance program and guide them through the application process
- Respond to patient/insurance inquiries via phone, email, or web regarding billing questions and Lynx Dx CARES program
- Provide accurate and up-to-date information about CARES eligibility, program guidelines, and resources
- Handle patient complaints or concerns with professionalism, providing appropriate solutions or escalating to management when necessary
- Collaborate with healthcare providers, insurance companies, and internal staff to address billing related concerns
- Maintain detailed patient records and documentation in compliance with legal and organizational guidelines
- Provide patients with accurate information regarding their account status, resolve any questions, and process patient payments in a timely manner
- Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization
- Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success
- Maintain productivity goals and meet deadlines set by the Billing Manager
- Handle ad hoc requests and special projects as needed, demonstrating flexibility and adaptability to meet evolving business needs
Skills
- Excellent Communication: Strong verbal and written communication skills for interacting with a diverse population
- Customer Service Skills: Ability to handle difficult situations with empathy and professionalism
- Organizational Skills: Strong attention to detail for maintaining accurate client records and managing multiple cases at once
- Problem Solving: Ability to assess patient/client needs and provide appropriate solutions or referrals
- Computer Literacy: Proficiency in using office software and databases to track cases and manage documentation
- Teamwork: Ability to work collaboratively with other team members, departments, and external partners
- Associate/Bachelor Degree and/or equivalent healthcare revenue cycle/billing operations experience
- Familiarity with laboratory billing, healthcare reimbursement, payer policies and regulatory compliance in revenue cycle/billing operations
- Previous experience in insurance billing, collections and customer service or a related field
- Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required)
Company Overview
MyProstateScore 2.0 is a personalized, comprehensive, data-driven prostate cancer screening solution designed to predict the presence of clinically significant prostate cancer (Grade Group ≥2 or Gleason score ≥7). It was founded in 2015, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.lynxdx.com/.