Our employer partner is currently looking to add a highly motivated and service driven Bilingual (French/English) Customer Service Representative to their growing team!
This is a remote opportunity for someone with customer service experience within HR, Financial or Health Care Services.
Key Responsibilities:
Handling a high volume of customer inbound
Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.
Processing transactions such as health enrollments, tax and direct deposit updates, etc.
Leveraging your computer navigation skills to navigate a robust set of tools/systems
Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
Qualifications:
A minimum of 2 to 4 years of experience in customer service
Excellent English and French communication skills
Good computer and system navigation skills
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Must be able to pass a criminal background check
Prefer to have worked either HR, Financial, or Health Care Industry
Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WIFI is prohibited.
Salary Range : 21 - 22.5 CAD / hour
Due to ongoing demand, our employer partner is continuously hiring for this position. Applications are reviewed on a rolling basis.
We appreciate and thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.
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