Real Property Management Pros is a locally owned franchise of North America’s largest residential property management organization. They are seeking an Assistant Property Readiness Coordinator to ensure smooth move-ins, efficient move-outs, and deliver exceptional customer service.
Responsibilities
- Oversee Move-Ins & Move-Outs
- Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression
- Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up
- Coordinate Make-Ready Projects
- Organize repairs, cleanings, and other services between Resident turnovers
- Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents
- Champion Resident Satisfaction
- Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns
- Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score
- Collaborate with the Leasing Team
- Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed
- Provide concierge-level service by educating Investors on property statuses and potential upgrades
- Maintain Detailed Records
- Accurately document all interactions and property details in our software systems
- Keep digital and physical records updated for compliance and accountability
Skills
- High school diploma or equivalent required
- Valid driver's license and reliable transportation for on-site visits
- Ability to pass background checks in accordance with local regulations
- College degree preferred (recent grads encouraged to apply)
- Experience in a customer-facing or project coordination role is a plus
- Interest in Real Estate: Whether you're exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you're eager to learn about single-family property management
Benefits
- Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
- Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure.
- Mileage Reimbursement: For field visits and errands.
- Professional Growth: We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.
Company Overview
Real Property Management Pros offers its users with residential leasing and property management services. It was founded in 1995, and is headquartered in Haymarket, Virginia, USA, with a workforce of 11-50 employees. Its website is http://www.managementpros.com.