EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in San Francisco. The Assistant Client Manager supports the servicing and administration of Property & Casualty insurance accounts while developing foundational knowledge of insurance operations and client service.
Responsibilities
- Process certificates of insurance and auto ID cards
- Follow up on notices of cancellation
- Manage policy change requests and endorsements
- Assist with renewal policy issuance and renewal proposals
- Prepare binders and invoices
- Obtain loss runs and premium finance quotes
- Run MVRs and internal reports (e.g., M&S reports)
- Create loss summary tracking and policy checklists
- Prepare ACORD applications
- Perform online rating for small business accounts
- Process applications, policies, endorsements, schedules, certificates, audits, and related documentation accurately and on time
- Maintain timely and accurate invoicing and monthly expirations
- Follow workflows and quality standards within the agency management system
- Update client and policy information in Sagitta
- Post documents to the EPIC client portal
- Maintain paperless filing standards
- Participate in lunch‑and‑learn sessions, external workshops, and insurance operations training
- Work with a designated mentor to build skills in insurance, finance, sales, and marketing
- Set priorities and manage workflow to meet deadlines and service expectations
- Maintain positive, professional relationships with clients, carriers, vendors, wholesalers, and internal teams
- Keep proposals, insurance summaries, workflow logs, and documentation up to date
- Stay informed on industry trends, products, coverages, legislation, and technology
- Support team goals through collaboration, communication, and accountability
- Perform additional duties as assigned
Skills
- College degree required
- Ability to obtain a California Property & Casualty license within 90 days of hire
- Strong verbal and written communication skills
- Service‑oriented mindset with strong interpersonal skills
- High attention to detail and organization
- Ability to multitask and prioritize in a fast‑paced environment
- Willingness to learn and take direction
- Effective collaboration both independently and in a team setting
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to read and interpret business documents, insurance policies, and regulations
- Ability to calculate basic insurance‑related figures (e.g., percentages, commissions, premiums)
- Prior insurance or administrative experience preferred but not required
- Experience with agency management systems and insurance platforms is a plus
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
- Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
Company Overview
We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.edgewoodins.com.