Applicant Call Representative

Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm that assists individuals in obtaining their Social Security Disability benefits. The Applicant Call Representative will help claimants complete their applications by gathering necessary information and ensuring the application is accurate and complete while demonstrating empathy and patience during calls.

Responsibilities

• Completes the online application for the claimant
• Asks a series of personal medical questions
• Uses several systems to complete the process. Website, internal, and order management systems
• Demonstrate Empathy, Compassion, and Patience
• Maintain confidentiality of sensitive information
• Meet productivity and quality goals
• Use of call management software to answer calls, adhere to specified schedule, and breaks

Skills

• Previous experience in a call center environment
• Customer service orientated with demonstrated ability to show empathy
• Excellent written and verbal communication skills
• Must be patient and inclined to help others
• Must be detail oriented
• Ability to achieve high productivity and quality standards
• Proficient working knowledge of Windows OS, Internet, and associated software
• BILINGUAL - English/Spanish a plus

Benefits

• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview