Role Overview
Join our growing team as the primary business and technical partner for our customers, combining customer success leadership with technical implementation depth and operational execution.
What You Will Do
Own the end-to-end customer lifecycle post-sale, lead onboarding, adoption, value realization, and expansion readiness, drive technical enablement, and serve as an accountable owner for the post-sale customer lifecycle.
Why It Might Be a Fit
5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role, experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
Requirements
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments
- Strong program management skills
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems
- Ability to translate technical concepts into clear business value
- Demonstrated history of exceptional customer advocacy
- Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes
- Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution
- Excellent written and verbal communication skills
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