Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. As the AI Operations Manager, you will own the strategy and execution for how AI transforms the way Ramp’s Customer Experience teams and AI agents deliver for our millions of customers.
Requirements
- 5+ years in product management, applied AI, product operations, or a hybrid builder role where you shipped AI-powered products or systems at scale.
- Deep hands-on experience building with AI: you've prototyped, shipped, and iterated on AI tools, agents, or workflows, not just managed roadmaps about them.
- Technical fluency with modern AI coding harnesses (Cursor, Claude Code, Codex).
- Working knowledge of core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products.
- Operational empathy: you can partner with sales, CX, finance, risk, and other business teams to deeply understand their challenges and deliver rapid AI-powered solutions.
- Customer obsession - demonstrated ability to keep the customer (internal or external) front and center when building technical systems.
- Strong communicator who can write crisp docs, run engaging internal training, and translate between deeply technical and non-technical audiences.
- Fluency in data and AI evals: you know when to trust numbers and when to lean on principles.
- Self-starter with high ownership, comfortable with autonomy and ambiguity. You default to building, not asking for permission.
Benefits
- Flexible PTO
- Unlimited AI token usage
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (80 days) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation support to NYC or SF (as needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
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